PAC GROUP PRIVACY NOTICE

This Privacy Notice sets out how PAC Group uses and protects any information you give us during your interactions with our business or when you use our website. We are committed to ensuring your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured it will only be used in accordance with this Notice.

This Privacy Notice tells you what to expect when we collect and use your personal information. 

It applies to information we collect about:

• Visitors to our website.
• Individuals who use our services.
• Individuals who subscribe to our email newsletter or request information from us.
• Surveys and market research that we may carry out.

Useful Definitions

• ‘Personal Data’ is any information, digital or hard copy, which relates to a living individual that can be used to directly or indirectly identify said individual.
• ‘Processing’ is any activity that involves the use of Personal Data, including obtaining, recording, storing, organising, amending, retrieving, disclosing, erasing, or destroying the data.

What information do we typically process?

We may process the following information:

• Name and contact information, including a telephone number, email address, and postal address.
• Financial information, such as bank details, to process or receive payments. 
• Other information relevant to our services, customer surveys, and/or offers.

This list is not exhaustive, and we may need to collect additional data for the purposes set out in this Policy.

The lawful basis for processing the majority of the information we hold is “Contract”. This means there is certain data we need to process in order to fulfil our contractual obligations to our customers. Other lawful bases for us processing data includes “Legitimate Interest” and “Consent”. This means we either have a legitimate business interest to process the data, or we have obtained your explicit consent.   

We may collect and process Personal Data that we receive directly from you, such as when you complete our contact form on our website or communicate with us directly by email, as well as Personal Data that we receive from other sources, such as our business partners and suppliers in technical, payment, and delivery services.

What do we do with this information?

We require this information for our legitimate business interests, to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping and the provision of our services.
• We may use the information to improve our services.
• Where you are a current customer, we may periodically send promotional emails about new products, special offers, or other relevant information that we think you may find interesting, using the email address you have provided. You can request to be removed from our email list at any time.
• Where you are not a current customer, you can provide your consent to subscribe to receive our newsletter. You can request to be removed from our email list at any time. 
• From time-to-time we may also use your information to contact you for market research purposes, for example to complete a Satisfaction Survey. We may contact you by email, phone, or by post. We may use the information you provide to make changes to our business processes or website.

We do not share your data with any third parties without your consent, and your data is not transferred to any other countries without you being made aware of the transfer. Personal data is processed securely within our password protected business hardware and software, and is processed for as long as is necessary in line with our legitimate business interests. Personal data will be securely erased and/or destroyed when the legitimate business interest is no longer applicable.

When processing Personal Data, we endeavour to comply with the Data Protection Principles, to ensure it is:

• Processed fairly, lawfully, and in a transparent manner.
• Collected for specified, explicit, and legitimate purposes, and any further processing is completed for a compatible purpose.
• Adequate, relevant, and limited to what is necessary for the intended purposes.
• Accurate, and where necessary, kept up to date.
• Kept in a form that permits identification for no longer than necessary for the intended purposes.
• Processed in line with the individual’s rights and in a manner that ensures appropriate security of the Personal Data, including protection against unauthorised or unlawful processing, and against accidental loss, destruction, or damage, using appropriate technical or organisational measures.
• Not transferred to people or organisations in countries without adequate protection, and without firstly having advised the individual.

Data Protection legislation is not intended to prevent the processing of Personal Data, but to ensure that it is processed fairly and without adversely affecting the rights of the individual. In accordance with Data Protection legislation, we will only process Personal Data where there is a legitimate business interest to do so, and where such processing is compliant with legislation, such as: where the individual has given their consent; where the processing is necessary to fulfil a contract; for compliance with a legal obligation; or, for the legitimate interest of the business.

Visitors to our website

Our website domain is held by GoDaddy and is securely hosted by UK-based servers. Our website is PCI compliant and has an SSL security certificate. When you visit www.pacgroup.co.uk, we collect standard and anonymous internet log information, such as user activity, page visits, and time spent on site, via Google Analytics, to monitor the effectiveness of our website and help us improve it. We cannot identify website users from the information collected, and we do not attempt to discover the identities of the individuals.

Our website uses Google Analytics (https://www.google.com/analytics/terms/us.html) to monitor user behaviour. This information is stored by Google on servers in the United States. This information is associated to your IP address, and not to you as an individual. Google do not associate your IP address with any other data stored by Google.

Should you use our Contact Form on our website, the information provided will be stored in our Customer Relationship Management software to enable us to respond to your request effectively, and to build an on-going relationship with you as a customer.

Cookies

We use cookies to optimise the user-friendliness of our website and to understand how our website is used. Cookies do not enable us to identify you as an individual. A cookie in no way gives us access to your computer, or any information about you. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, if you prefer. This may prevent you from taking full advantage of our website.

Cookies are small files sent to your web browser and stored locally on your computer. Some cookies are temporary and will be erased upon closing the browser, others are stored for a longer period or permanently until the expiration date, or until they are manually erased from your browser-cache.

Our e-newsletter

We use a third-party provider, MailChimp (https://mailchimp.com/legal/privacy/), to deliver our email newsletters. We gather statistics about email performance to help us monitor and improve our newsletter. Current customers may receive our newsletter via “soft opt-in”. This means we may contact customers with information that may interest them based on the services they have purchased from us, or enquired about, in the past. Anyone who wishes to receive our email newsletter can provide explicit consent to opt-in. You can elect to be removed from our email newsletter by clicking “unsubscribe” in any of our emails, or by sending your request to be removed to info@pacgroup.co.uk. 

Links to other websites

Our website or email newsletter may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over any other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites, and such sites are not governed by this Privacy Notice. You should exercise caution and read the Privacy Notice applicable to the website in question.

Social media

We have a social media profile on Facebook, Instagram, and YouTube. If you send us a private message via social media the message will be stored, but it will not be shared with any other organisations.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect both on and off-line.

Employment

In the case of applications for employment, the application form requires the minimum amount of information necessary to process your application, as well as the information necessary for the short-listing process and to arrange interviews. If you are unsuccessful, you may be asked if we are permitted to retain your information on file for a set period so we may contact you in the event of future vacancies becoming available. We are required by the Equality Commission to collect Equal Opportunities Forms as part of our application process. These are not stored by PAC Group.

Your rights

Under the UK General Data Protection Regulation, you have rights as an individual which you can exercise in relation to the information we hold about you. For more information see https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/. 

Access to personal information

Individuals can find out if we hold any of their personal information by making a ‘Subject Access Request’ under the UK General Data Protection Regulation. If we do hold information about you we will: give you a description of it; tell you why we are holding it; and let you have a copy of the information in an intelligible form.

To make a request for any personal information we may hold, you need to put the request in writing, and send it to the email address above. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

Complaints or queries

We try to meet the highest standards when processing personal information. For this reason, we take any complaints we receive very seriously. We encourage people to bring it to our attention if they think that our processing of information is unfair, misleading, or inappropriate.

This Privacy Notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our data processing. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

How to contact us

If you want to request information about our Data Protection Policy, or Privacy Notice, you can email us at info@pacgroup.co.uk. 

Changes to this Privacy Notice

We keep our Privacy Notice under regular review. We reserve the right to change this Notice at any time. Where appropriate, we will notify of any changes by email. This Notice was last updated on 1st March 2025.