PAC Group | Facilities Management Helpdesk

Facilities Management Helpdesk

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Central to our Facilities Management offer is our 24/7/365 Helpdesk. Operating across NI and ROI with a 4-hour critical response time, the Helpdesk allows us to co-ordinate our range of FM services to provide you with a first-class service, giving every client a direct point-of-contact in the event of an emergency or unexpected situation.


  • We work quickly to minimise disruption to your operations.
  • Trained Helpdesk staff are experienced in co-ordinating a range of services.
  • Services provided are tailored to each client. For example, for large clients with multiple premises, we may implement a dedicated Helpdesk specifically for their business.
  • A real person – not an automated service – is only a phone call or email away.
  • Our clients have a point-of-contact at all times. This is especially useful should things go wrong unexpectedly.
  • We build long-term relationships with our clients, getting to know your business in-depth, so we can always provide a first-class service for your specific needs.

While PAC Facilities Management focus on a proactive approach, it is likely your business will require a reactive service – the unexpected tends to happen – and when it does, our clients are comforted by - and find value in having - a fast, reliable, and professional service available at their fingertips.

Want extra peace of mind by having our Helpdesk staff available 24/7/365? Contact PAC FM today to discuss a Facilities Management Package tailored to your needs, or email

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Pac / Case Studies

Case Studies

We carry out a wide range of specialist work across all sectors.

If you would like to see just what we can do, then check out our case studies.

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